Personal data management policy
What personal data do we collect?
TCHAO TCHAO may collect your surname, first name, position, postal address, email address, telephone numbers, browsing data, reservations and rentals, preferences and interests, products viewed, elements relating to the monitoring of your requests, your reservations and rentals, geolocation, your choices regarding cookies and commercial solicitation.
Why do we collect your personal data?
TCHAO TCHAO is required to collect your data on the following grounds and for the following purposes:
- Legal basis for the performance of our contractual obligations
The data collected by TCHAO TCHAO is intended for the complete execution of your simulation, quote request, reservation or rental contract: invoicing, information on delivery/collection tracking, technical intervention, customer accounting, recovery, complaints, dispute management, insurance management, claims management, use of the customer area.
- Legal basis for your consent
The data collected by TCHAO TCHAO is used for the organization of competitions, commercial/marketing prospecting (segmentation, targeted advertising, newsletters, etc.) for cases where the law requires your consent, management of the loyalty program, depositing cookies for the purpose of proposing standard and personalized advertising and content, measuring the performance of advertising and content, audience measurement, market studies and product development.
TCHAO TCHAO uses recommendation and personalization technology to improve your experience by offering you content and offers that are most suited to your interests, via the browser we collect your geolocation data. The recommendation technology is based on your browsing data and/or your rental history and your quote requests.
- Legal basis for the legitimate interest pursued by TCHAO TCHAO
The data collected by TCHAO TCHAO is used to control possible fraud (including compliance with rental conditions, theft, misappropriation), manage product reviews, analyze statistics, technical operations (standardization of postal addresses, enrichment, deduplication), monitor the quality of our services and may also be used for commercial prospecting/marketing purposes when the processing is not based on your consent (segmentation, targeted advertising, newsletter, etc.).
- Legal basis for compliance with a legal obligation
The data collected by TCHAO TCHAO is intended to meet the legal obligations to which TCHAO TCHAO may be subject, in particular with regard to the management of offenses, compliance with retention obligations in application of the regulations, and the management of requests relating to the rights of individuals.
How do we collect your personal data?
We collect your data on our website through our online forms. Some data must be provided to us and are identified by an asterisk. We also use "Cookies", to find out more and know the procedure to follow to manage cookies: Cookie Management Policy Bye Bye
How long is your data kept?
The data from the active prospecting database is kept for three years from your last contact. The data necessary for the pursuit of the intended purposes, the justification of our services, the preservation of our rights, and compliance with the legal obligations incumbent on us are kept for the time necessary for the pursuit of these purposes, the obligations incumbent on us (such as the retention of accounting documents and supporting documents under Article L 123-22 of the French Commercial Code), and the rules of prescription applicable depending on the nature of the rights concerned.
Security
When you browse our websites, data is encrypted via an https protocol.
Your data is stored on secure servers located in the European Union.
However, for certain purposes, TCHAO TCHAO may be required to use subcontractors located outside the EU or processing all or part of the data outside the EU.
Destination of your data
TCHAO TCHAO, as the controller of the processing carried out on your personal data, uses subcontractors to whom we transmit your data for the performance of various missions:
- logistics for the delivery/collection of our equipment;
- customer relations within the framework of our quality surveys, the performance of our services, the subcontracting of IT services;
- marketing as part of our commercial prospecting operations, competition management;
- technical interventions on our equipment;
- statistical analysis and digital tools;
- payment services;
As data controller, TCHAO TCHAO ensures that subcontractors secure personal data.
The data collected may also be transmitted to third parties, such as: judicial or administrative authorities, banks, auditors, lawyers, insurers, experts.
Communications that I may receive
By mail / Email & SMS
You are required to provide your postal address, your email address and/or your mobile phone number when creating your account on Tchao Tchao.
You can object to this use immediately by reporting it at the time of collection of your data or subsequently by exercising your right of opposition.
By phone call
TCHAO TCHAO may contact you by telephone for the purpose of a commercial operation, a follow-up following a quote request, a follow-up concerning the reservation, or a satisfaction survey.
By advertising targeting
For advertising targeting purposes on our sites or on third-party sites, we may be required to communicate some of your data to partners, including cookies or technical identifiers. The deposit of cookies corresponding to these purposes is governed by the TCHAO TCHAO Cookie Management Policy
Your computer rights and freedoms
The Site is the exclusive property of TCHAO TCHAO.
TCHAO TCHAO holds all intellectual property rights relating to the Site and in particular all graphic, sound, textual and software elements, including the underlying technology, or of any other nature, making up the Site.
TCHAO TCHAO is also the owner of the trademarks that have been filed with the INPI and of the regularly registered domain names.
The User therefore undertakes not to infringe the intellectual property rights of TCHAO TCHAO and, as such, refrains from reproducing, representing or distributing, even partially, any element protected by an intellectual property right, without having had prior express authorization.
The User also undertakes not to infringe the intellectual property rights of TCHAO TCHAO partners, and in particular their brands which are represented on the Site.
Likewise, any process, particularly relating to the framing or deep-linking technique, is formally prohibited, except with express, special and written authorization issued by TCHAO TCHAO.
Exercising your computer and freedom rights
You can exercise your rights in different ways.
So, if you no longer want to receive advertisements you can:
- For commercial offers by Email
By clicking on the unsubscribe link at the bottom of each advertising email sent.
- For commercial offers by SMS
By sending “STOP SMS” to a non-premium number, as indicated on each advertising SMS sent.
- For commercial offers by mail and fax
By writing to: TCHAO TCHAO by email to: tchaotchao.van@gmail.com .
- For Push Notifications
By refusing them when downloading the application or at any time by deactivating notifications in your device settings.
Exercising your Data Protection and Freedom of Information rights
Apart from the cases specified above relating to advertising, you can exercise your rights by sending your request to: TCHAO TCHAO by email to: tchaotchao.van@gmail.com . A response will then be sent to you within 1 month of receipt of the request.
Any request for access, rectification, deletion, limitation, opposition, or portability relating to your data requires the presentation of an identity document by electronic or postal delivery. Without this document, for the protection of your personal information, it is impossible for us to disclose or modify it to you.
We specify that certain information concerning you cannot, for legal reasons, be modified or deleted from our databases. TCHAO TCHAO may also demonstrate, where applicable, that there are legitimate and compelling reasons to continue the processing which prevail over the rights and freedoms of the person concerned.
In the event of death which is brought to our attention, we inform you that your data will be deleted, unless it is necessary to keep it for a specific period for reasons relating to our legal and regulatory obligations and/or legal limitation periods, and after having been communicated to a third party possibly designated by you, where applicable.